Shipping policy
Shipping & Returns
Last updated: [2th, Jan, 2026]
At houseofpups, we want you and your pup to be completely happy with your purchase.
Below you’ll find everything you need to know about shipping and returns.
Shipping Information
We offer fast and reliable shipping on all orders.
-
Processing Time: 1 business day
-
Delivery Time: 1–5 business days
-
Orders are shipped Monday–Friday (excluding holidays)
Once your order has been shipped, you will receive a confirmation email with tracking details.
Please note that delivery times may vary slightly depending on your location.
Returns & Exchanges
If you’re not fully satisfied with your order, no worries — we’ve got you covered.
-
Returns are accepted within 30 days from the date of order
-
Items must be unused, in original condition and packaging
-
Proof of purchase is required
To start a return, please contact our support team before sending any items back.
Refunds
Once we receive and inspect your returned item:
-
Approved refunds will be issued to your original payment method
-
Please allow 5–10 business days for the refund to appear on your account
Shipping costs are non-refundable unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 48 hours of delivery and include photos of the issue.
We’ll make it right as quickly as possible.
Contact Us
For any questions regarding shipping or returns, feel free to reach out:
📧 Email: support@houseofpups.com
🌐 Website: www.houseofpups.com